q444 Privacy Policy

01 Introduction

This Privacy Policy ("Policy") is issued by q444 ("q444", "we", "us", "our") and applies to all personal data collected from individuals ("you", "Player", "User") who access, register on, or otherwise interact with the q444 online gaming platform at https://q444.club and any associated services (collectively, the "Service").

q444 is committed to protecting your privacy and handling your personal data responsibly, transparently, and in accordance with applicable data protection laws and the obligations imposed by q444's international gaming license. This Policy should be read in conjunction with the q444 Terms & Conditions and the Responsible Gaming policy.

02 Data Controller

For the purposes of this Policy, q444 acts as the data controller in respect of personal data collected through the Service. As data controller, q444 determines the purposes and means by which your personal data is processed.

Where q444 engages licensed third-party service providers — such as payment processors, game studios, or identity verification providers — those parties act as data processors under contractual obligations that require them to process your data only on q444's documented instructions and in accordance with appropriate security standards.

03 Personal Data We Collect

3.1 Registration Data

When you create a q444 Account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, residential address (including city — for example, Karachi, Lahore, Islamabad, or Faisalabad), email address, and mobile phone number. This data is required to open your Account and verify your identity as part of our licensing obligations.

3.2 Verification Documents

Prior to processing withdrawals or where required by our AML procedures, q444 may request identity verification documents including a copy of your Computerised National Identity Card (CNIC), passport, or other government-issued photo identification, along with supporting proof of address documentation.

3.3 Financial Data

We collect transaction records relating to deposits and withdrawals made through your Account, including the payment method used (e.g., JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), transaction amounts in PKR, timestamps, and reference numbers. We do not store complete mobile wallet PINs or full bank account credentials on our servers.

3.4 Gaming Activity Data

q444 collects records of your gaming activity, including games played, wagers placed, winnings and losses, session durations, and bonus participation. This data is used for Account management, responsible gaming monitoring, dispute resolution, and regulatory reporting.

3.5 Technical & Device Data

When you access the Service, we automatically collect certain technical data including your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URLs, and general geographic location derived from your IP address. This data is used for security purposes, fraud detection, and service optimisation.

3.6 Communications Data

If you contact q444's support team or submit a complaint, we retain records of that correspondence including the content of messages, timestamps, and the outcome of any resolution process. This data is retained for quality assurance and regulatory compliance purposes.

04 How We Use Your Personal Data

q444 uses the personal data collected through the Service for the following purposes:

q444 does not use your personal data for purposes beyond those listed above without obtaining your express consent or where required by law.

05 Legal Basis for Processing

q444 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to provide the Service, manage your Account, and execute deposit and withdrawal transactions in PKR.
• Legal obligation: Processing required to comply with q444's international gaming license conditions, AML regulations, age verification requirements, and any applicable data retention laws.
• Legitimate interests: Processing necessary for fraud prevention, security monitoring, platform optimisation, and responsible gaming enforcement, where those interests are not overridden by your rights.
• Consent: Processing for optional purposes such as promotional email communications, where you have provided express prior consent that may be withdrawn at any time.

06 Data Sharing & Third Parties

6.1 Payment Processors

To process your PKR deposits and withdrawals, q444 shares necessary financial data with licensed payment processors including JazzCash, EasyPaisa, and partner banking institutions such as HBL, UBL, and Meezan Bank. These providers process your data under their own privacy policies and are subject to applicable financial regulation.

6.2 Game Content Providers

q444 integrates games from licensed third-party studios. Certain technical and session data may be shared with these providers strictly to deliver the game experience and to ensure fair play certification. Game providers are contractually prohibited from using this data for any independent purpose.

6.3 Identity Verification Services

For age and identity verification, q444 may engage licensed Know Your Customer (KYC) verification providers. These providers process identity document data on q444's behalf and are bound by confidentiality and data security obligations.

6.4 Regulatory Authorities

q444 may be required to disclose player data to its licensing authority, financial intelligence units, or law enforcement agencies where required by applicable law or pursuant to a valid legal order. q444 will not disclose more data than is strictly required to comply with such obligations.

6.5 No Commercial Data Sales

q444 does not sell, rent, or otherwise transfer your personal data to any third party for commercial, marketing, or advertising purposes. This commitment is absolute and forms a core part of q444's data protection policy.

07 Data Retention

q444 retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods imposed by our gaming license and applicable law:

• Account and registration data: Retained for the duration of your Account plus a minimum of 5 years following Account closure.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, in accordance with AML regulatory requirements.
• Identity verification documents: Retained for the duration of the Account plus 5 years post-closure, or longer if required by a specific regulatory obligation.
• Gaming activity logs: Retained for a minimum of 3 years from the date of each session for dispute resolution and regulatory audit purposes.
• Support communications: Retained for 2 years from the date of the last communication in a given thread.

Upon expiry of the applicable retention period, q444 will securely delete or anonymise personal data in accordance with our internal data lifecycle procedures.

08 Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit q444. They help the platform recognise your browser, maintain your session, remember your preferences, and collect anonymous usage statistics. q444 does not use cookies to build advertising profiles or share your data with ad networks.

8.2 Types of Cookies Used

• Strictly necessary cookies: Required for the Service to function. These include session authentication cookies that keep you logged in securely. They cannot be disabled without impairing the platform.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limits you have set within your Account.
• Analytics cookies: Collect anonymised data about how players navigate q444 — which pages are visited most frequently and where technical errors occur. This helps q444 improve the platform experience.

8.3 Managing Cookies

You may configure your browser to refuse or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Service. Analytics and functional cookies can be disabled without affecting your core Account access.

09 Security Measures

q444 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and q444's servers;
• Encryption of sensitive data at rest within q444's database infrastructure;
• Role-based access controls ensuring that only authorised q444 personnel can access player data, and only to the extent required by their job function;
• Regular security audits and penetration testing conducted by independent third-party specialists;
• Firewall protection and intrusion detection systems monitoring q444's network perimeter;
• Two-factor authentication (2FA) available to all Players for Account login;
• Mandatory staff training on data protection obligations and secure data handling procedures.

Notwithstanding these measures, no internet-based system is completely immune to security risks. q444 cannot guarantee absolute security but commits to implementing and maintaining industry-standard protections and to notifying affected Players promptly in the event of a confirmed data breach that poses a risk to their rights.

10 Your Data Rights

Subject to applicable law and the conditions of q444's gaming license, you have the following rights in respect of your personal data held by q444:

• Right of Access: You may request a copy of the personal data q444 holds about you. We will respond to verified access requests within 30 days.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data. Certain corrections (such as name or date of birth changes) require supporting documentation.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to q444's legal retention obligations described in Section 7.
• Right to Restrict Processing: You may request that q444 restrict the processing of your data in certain circumstances, such as while a complaint is being investigated.
• Right to Data Portability: You may request a machine-readable copy of personal data you have provided to q444 where processing is based on consent or contractual necessity.
• Right to Object: You may object to the processing of your data for legitimate interest purposes. You may also withdraw consent for optional processing (such as marketing emails) at any time.

To exercise any of the above rights, please contact q444 support using the details in Section 14. We may require proof of identity before processing a data rights request to ensure we do not disclose your data to unauthorised individuals.

11 Children & Minors

The q444 Service is strictly restricted to individuals aged 21 years and above. q444 does not knowingly collect personal data from anyone under the age of 21. If q444 discovers or has reasonable grounds to believe that personal data has been collected from a person under 21, that data will be deleted promptly and the associated Account will be closed immediately.

If you are a parent or guardian and believe your child has registered a q444 Account, please contact us immediately using the details in Section 14 so that we can investigate and take appropriate action without delay.

12 International Data Transfers

q444 may transfer personal data to servers or service providers located outside Pakistan. Where such transfers occur, q444 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required by q444's licensing jurisdiction. These safeguards may include contractual data protection clauses, adequacy assessments, or other transfer mechanisms recognised under applicable data protection frameworks.

By using the q444 Service, you acknowledge and consent to the transfer of your personal data outside Pakistan where necessary for the operation of the Service, subject to the protections described in this Policy.

13 Changes to This Privacy Policy

q444 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, a change in the categories of data collected or a new data sharing arrangement — q444 will provide advance notice to registered Players via email or an in-platform notification before the changes take effect.

The "Last Updated" date at the top of this Policy will be revised whenever changes are made. Your continued use of the Service following the effective date of any amendments constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how q444 protects your data.

14 Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the personal data q444 holds about you, please contact the q444 Data Protection team. We welcome enquiries from players across Pakistan — whether you are in Karachi, Lahore, Islamabad, Peshawar, or Faisalabad.

Email: [email protected]

q444 will acknowledge all privacy-related enquiries within 3 business days and endeavour to resolve them within 30 calendar days. For complex requests involving data access, rectification, or erasure, we may require an additional period to complete our response, and we will notify you of any extension within the initial 30-day window.

If you are not satisfied with q444's handling of your privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority or to the dispute resolution mechanism provided under q444's gaming license conditions.